Address of COOL Terminal

The COOL Nordic Cargo Hub
Turbiinikuja 4
01530 Vantaa
Finland
Map

Export shipments

Customer Service issues air waybills (AWB) and verifies that shipments are acceptable for air transportation.

Private customers

Customer Service fills out the air waybills (AWB) according to the information that the customer provides in the shipper’s letter of instructions for carriage by air (PDF).

General enquiries 

Customer Service also responds to all import-related enquiries and informs customers of arrived shipments and possible further actions to be taken. Customers can also track their shipments in SkyChain.

Claims and network tracing 

cargo-claims@finnair.com

COOL terminal Customs ID

FI0108057-5 / R0013

Online truck appointments for Helsinki Hub

See the instructions

Terminal charges

Our terminal charges document shows the handling, storage and delivery charges for both export and import cargo as well as charges related to special cargo.

Terminal charges

Acceptance times for transportation from Helsinki

The export freight booked on Finnair flights must be delivered by the following times:

Narrow-body aircraft: 4 hours before departure
Wide-body aircraft: 5 hours before departure
Freighter aircraft: 7 hours before flight departure
Land transportation (road feeder services): 5 hours before departure
Note! For BIG/HEA/OHG shipments the latest acceptance time is 3 hours earlier than the above mentioned times.
 

Delivery times for import shipments to Finland:

Narrow-body aircraft: 4 hours from landing
Wide-body aircraft:
arrival before 9am -> from 2pm
arrival between 9am and 2pm -> 6 hours from flight arrival
arrival after 2pm -> from 6am next morning
Freighter aircraft: 10 hours from flight arrival
Road feeder services. 8 hours from truck arrival (except thru-units in 4 hours after truck arrival)

Domestic cargo: Please contact Jetpak

How can we help you?

If you have any questions or need help, please contact our customer service.

Contact us