Login
Customer service
Customer service
How can we help you?
We are here to help when you are looking for information about Finnair Cargo, want to make a booking or need support with your existing booking. You can contact us by phone, email and chat during our service hours.
Opening hours
Our customer service agents are available (hours are in GMT+2):
- Mondays to Fridays from 7 am to 6 pm.
- Saturdays and Sundays from 8 am to 4 pm.
Call us | Email us | Chat with us |
+358 9 818 5002 | Our chat is often the quickest way to get a reply. It is open on our website during our service hours. |
For local contacts (GSA or GHA) please select your location on our local contact page.
New partner portal is now open
Our Partner Portal contains information about our operations as well as Finnair Cargo Handling Manuals (CHM), station information, other operational manuals and all necessary forms, all in one place.
Go to the portalYou will need active credentials to access the portal. If you are a new user or have not yet activated your access, please contact cargo.customerservice@finnair.com.
Address of COOL Terminal
The COOL Nordic Cargo Hub
Turbiinikuja 4
01530 Vantaa
Finland
Map
Network tracing
Email: cargo.tracing@finnair.com
Claims
Email: cargo-claims@finnair.com
Industry affairs
SPA agreements:
Email: cargointerline@finnair.com