How can we help you?
We are here to help when you are looking for information about Finnair Cargo, want to make a booking or need support with your existing booking. You can contact us by phone, email and chat during our service hours.
Our customer service agents are available (hours are in GMT+2):
- Mondays to Wednesdays from 8 am to 5 pm.
- Thursdays and Fridays from 8 am to 6 pm (including bank holiday eves).
- Saturdays and Sundays from 8 am to 4 pm.
Chat with us
+358 9 818 5002
Our chat is often the quickest way to get a reply. It is open on our website during our service hours.
New partner portal is now open
Our Partner Portal contains information about our operations as well as Finnair Cargo Handling Manuals (CHM), station information, other operational manuals and all necessary forms, all in one place.Go to the portal
You will need active credentials to access the portal. If you are a new user or have not yet activated your access, please contact firstname.lastname@example.org.
Address of COOL Terminal
The COOL Nordic Cargo Hub