How can we help you?

We are here to help when you are looking for information about Finnair Cargo, want to make a booking or need support with your existing booking. You can contact us by phone, email and chat during our service hours.

Opening hours

Our customer service agents are available (hours are in GMT+2):

  • Mondays to Wednesdays from 8 am to 5 pm.
  • Thursdays and Fridays from 8 am to 6 pm (including bank holiday eves).
  • Saturdays and Sundays from 8 am to 4 pm.

Call us

Email us

Chat with us

+358 9 818 5002
Only local network or operator rates will be charged.

cargo.customerservice@finnair.com

Our chat is often the quickest way to get a reply. It is open on our website during our service hours.

New partner portal is now open

Our Partner Portal contains information about our operations as well as Finnair Cargo Handling Manuals (CHM), station information, other operational manuals and all necessary forms, all in one place.

Go to the portal

You will need active credentials to access the portal. If you are a new user or have not yet activated your access, please contact cargo.customerservice@finnair.com.

Address of COOL Terminal

The COOL Nordic Cargo Hub
Turbiinikuja 4
01530 Vantaa
Finland
Map

Network Tracing

Email: cargo.tracing@finnair.com

Claims

Email: cargo-claims@finnair.com

Industry Affairs

SPA agreements:
Email: cargointerline@finnair.com