Customer service and contacts

How can we help you?

We are here to help when you are looking for information about Finnair Cargo, want to make a booking or need support with your existing booking. You can contact us by phone, email and chat during our service hours.

To contact us in Finland

We are here to help. For further enquiries about our services please contact us!

Finnair Cargo customer service

+358 9 818 5002

(Only local network or operator charge applies) 
Mon–Fri 7 a.m.–6 p.m. 
Sat–Sun 8 a.m.–4 p.m.

The COOL Nordic Cargo Hub address

The COOL Nordic Cargo Hub 
Turbiinikuja 4 
01530 Vantaa 

Location on the map (Opens in a new tab)

Customer service chat for FIRST

Our chat is often the quickest way to get a reply for FIRST customers. It is open on the FIRST product page during the service hours.

Go to FIRST product page

To contact us in other countries

Please select your nearest city from the list below to view the contact information for our global sales agents (GSAs) and handling agents all over the world.

Other contact information

Tracing, claims, and agreements

Network tracing

Industry affairs (SPA agreements)

Partner portal serves you 24/7

Our Partner Portal contains information about our operations as well as Finnair Cargo Handling Manuals (CHM), station information, other operational manuals and all necessary forms, all in one place. 

You will need active credentials to access the portal. If you are a new user or have not yet activated your access, please contact

Finnair Cargo partner portal (Opens in a new tab)

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