FIRST - fast cargo
Finnair Cargo’s priority cargo, FIRST, offers a reliable fast-track solution for your urgent cargo shipments. Book FIRST for guaranteed capacity on a short notice.
Benefits of FIRST cargo for customers
FIRST product features
|Cut-off time in HEL**|
|Cargo availability after landing in HEL**|
|Special cargo acceptance***|
|Shipment size limitations (max weight per piece)|
|Capacity guarantee (per booking per aircraft type)****|
|Money back guarantee (if not flown as booked)*||—50% of the original price (not valid for RFS)|
|Customer service 24/7 / priority support|
Shipment gross weight:
|Network||Finnair flights (excl. ATRs) & road feeder services (RFS)|
Money back guarantee
In the following cases the money back guarantee is not valid:
At origin by forwarder
- Late delivery, incomplete data, missing or incomplete documents, booking tolerance discrepancy (booked vs actual), actual dimensions or volume not matching booking, wrong labelling and insufficient packaging, failed screening, customs-related issues, missing special handling codes
Road feeder services (RFS)
- Money back guarantee does not apply to road feeder services.
- Weather-related, be it for aircraft, ferry or truck, flood, hurricane, typhoon, earthquake, lightning, volcano eruption, snowstorm etc.
- War, riots, political uprisings, civil commotion, acts of state or governmental action prohibiting or impeding any party from performing its respective obligations, interference by civil or military authorities
- Strikes, lockouts, slowdowns, blockades, hostilities, labour disputes
- Crime, terrorist-related threats or attacks, sabotage, piracy, pandemic events
- Fire, explosion, prolonged shortage of energy supplies, embargoes
- Flight cancellations due to technical reasons or weather, change of aircraft, aircraft delayed on inbound route when shipment transiting via Helsinki
* Outstations: handling times subject to station capabilities – please contact your local office for further information.
** DG shipments, including SHL, ELI, ELM, ICE, RRE, REQ, RDS and MAG, subject to DG acceptance check. See acceptance times at Helsinki Airport (HEL) above.
*** Individual exceptions are possible due to technical and routing reasons.
**** If the discrepancy between booked and actual weight is larger than the booking tolerance, we cannot guarantee that the FIRST shipment will be flown as booked.