FIRST - fast cargo

Finnair Cargo’s priority cargo, FIRST, offers a reliable fast-track solution for your urgent cargo shipments. Book FIRST for guaranteed capacity on a short notice.

Benefits of FIRST cargo for customers

  • Guaranteed capacity (depending on the aircraft type)
  • Reliability – money back guarantee* (50%) if not flown as booked
  • New bookings accepted up to 24h before the departure
  • Short handling and transit times in Helsinki
  • 24/7 customer service & support
  • Available for special cargos too (see details below)
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FIRST product features

Cut-off time in HEL**
  • Widebody: 150 min
  • Narrowbody: 90 min
  • Security check not done beforehand: +30 min
  • Dangerous goods: +60 min extra time needed & pre-check process (Note! No additional time needed for SHL, ELI, ELM, ICE, RRE, REQ, RDS and MAG)
  • HEA, OHG, BIG according to normal FIRST acceptance times shown above
Cargo availability after landing in HEL**
  • Widebody: Cargo available after landing 120 min 
  • Narrowbody: Cargo available after landing 90 min
Special cargo acceptance***
Shipment size limitations (max weight per piece)
  • Widebody: Max weight per piece 1,200kg
  • Narrowbody: Max weight per piece 30kg
Capacity guarantee (per booking per aircraft type)****
  • Widebody: 3,000kg / 8cbm (loose)
  • Built-up unit 5,000kg / 11cbm (per PMC pallet)
  • A319/A320/A321/E90 aircraft: 200kg / 2cbm
Money back guarantee (if not flown as booked)*—50% of the original price (not valid for RFS)
Customer service 24/7 / priority support
  • Local offices serving customers during local office hours
  • First chat (24/7) by COOL HUB in Helsinki
Booking tolerance*****

Shipment gross weight:

  • <1,000kg +/-20kg
  • ≥1,000kg +/-80kg
NetworkFinnair flights (excl. ATRs) & road feeder services (RFS)

* Money back guarantee

In the following cases the money back guarantee is not valid:

At origin by forwarder

  • Late delivery, incomplete data, missing or incomplete documents, booking tolerance discrepancy (booked vs actual), actual dimensions or volume not matching booking, wrong labelling and insufficient packaging, failed screening, customs-related issues, missing special handling codes

Road feeder services (RFS)

  • Money back guarantee does not apply to road feeder services.

Force majeure

  • Weather-related, be it for aircraft, ferry or truck, flood, hurricane, typhoon, earthquake, lightning, volcano eruption, snowstorm etc. 
  • War, riots, political uprisings, civil commotion, acts of state or governmental action prohibiting or impeding any party from performing its respective obligations, interference by civil or military authorities 
  • Strikes, lockouts, slowdowns, blockades, hostilities, labour disputes
  • Crime, terrorist-related threats or attacks, sabotage, piracy, pandemic events
  • Fire, explosion, prolonged shortage of energy supplies, embargoes
  • Flight cancellations due to technical reasons or weather, change of aircraft, aircraft delayed on inbound route when shipment transiting via Helsinki

Other terms

** Outstations: handling times subject to station capabilities – please contact your local office for further information.
*** DG shipments, including SHL, ELI, ELM, ICE, RRE, REQ, RDS and MAG, subject to DG acceptance check. See acceptance times at Helsinki Airport (HEL) above.
**** Individual exceptions are possible due to technical and routing reasons.
***** If the discrepancy between booked and actual weight is larger than the booking tolerance, we cannot guarantee that the FIRST shipment will be flown as booked.