Finnair Cargo privacy policy

Hello. We at Finnair Cargo want to make sure you are onboard with us when it comes to the use of your data.

Finnair Cargo Privacy Policy (“Privacy Policy”) has been put together to inform you of how we process your personal data.

We collect, store and otherwise process personal data in connection with our services related to air cargo transport and other services we provide, as well as in connection with direct marketing activities. We process personal data in accordance with the provisions of the European Union General Data Protection Regulation (“GDPR”) and other applicable data protection legislation.

You can find more information about the processing of your personal data in each category below. We may update this Privacy Policy from time to time and will notify you on our website if we make any significant changes.

Your privacy is our priority.

DATA CONTROLLER
 

CONTACT DETAILS OF FINNAIR CARGO:
Finnair Cargo Oy
Business ID 0108057-5
Address: Tietotie 9, 01530 Vantaa, Finland
 

CONTACT US
cargo.comms@finnair.com

On data privacy issues you may also be in contact with Finnair Group Data Privacy Officer:
privacy@finnair.com or

Finnair Data Privacy Officer, PL 15,
01053 FINNAIR, FINLAND.

How to use your rights

You can use your rights as data subject by contacting us at cargo.comms@finnair.com. Please note that we may need to request additional information to confirm your identity.

We will provide you a confirmation of the actions we have taken in response to your request (for example, confirmation of deletion). We will also let you know if we cannot fulfill a certain request, as well as the reasons behind such a decision. Making a personal data request is free of charge once every six (6) months. For additional requests during this time frame we may charge a reasonable fee to cover the administrative costs involved. We reserve the right to reject requests that are unreasonably repetitive, excessive or clearly unfounded.

How we protect your data

Finnair Cargo takes appropriate technical and organisational measures to ensure the security of your personal data and protect it against loss or unlawful use. Access to your personal data is restricted on a need-to-know basis and by access controls, and the processing of personal data is logged. Our information technology environment is appropriately protected and monitored, with regular updates, testing and assessment to ensure ongoing security. Our personnel are trained to comply with applicable data protection legislation as well as the applicable policies and instructions.

Customer and Partner data

Identification and contact data

We collect and process your personal data to provide you the services you have ordered. As our customer, company representatives will be registered for a personal account with us. We will record the information you fill in your personal account such as company information, representative name, address, phone number, date of birth, username, and information you provide to verify your account.

Based on our contract with you or your organization

Our primary goal is to get your cargo to its destination as requested. This requires us to handle identification and reservations data pertaining to our customers. For example, we need your name and other contact details for the reservation, which we may also use to inform you of any potential changes concerning the transport of your shipment.

We use your personal data in order to help you with any questions, collect your feedback, handle your complaints, claims and refunds as necessary. We may also use your identification data to provide you with better service in disruption situations.

We may collect and update your information in relation to your service requests. Data can also be used for identification purposes when you are in contact with us.

Sources of data

We get your data directly from you when you make a cargo booking, purchase one of our services, send an enquiry to us or enroll in one of our services, for example a training. We may also get some information from authorities, such as customs or other third parties, such as general sales agents. We might get your information from other service providers, such as airlines that are involved in performing a part of the transport of your shipment.