Helsinki terminal guidelines
You are on the right page if you want to familiarise yourself with important information and guidelines before sending or receiving an air cargo shipment via Finnair Cargo's COOL terminal in Helsinki. Here you can find information on export shipments from Finland, customs clearance and live animal shipments. If you live outside Finland you may wish to contact one of our local representatives.
How to get there
The COOL Nordic Cargo Hub address
The COOL Nordic Cargo Hub
Turbiinikuja 4
01530 Vantaa
Finland
Customs clearance
For shipments to/from NON-EU countries the sender must take care of the applicable customs proceedings with the Finnish Customs.
Corporate customers and forwarding agents
Private customers
COOL terminal Customs ID
FI0108057-5 / R0013
Local contacts
Please select your nearest city from the list below to view the contact information for our global sales agents (GSAs) and handling agents all over the world.
Sales
Company
Capitol Airline Services SL
Street Address
Centro de Carga Aerea, ESG Oficina 409,
Aeropuerto de Madrid Barajas,
E-28042 Madrid, Spain
Telephone
Sales: borja.ramon@capitol-aircargo.es
Operations: opsmadmiguel@capitol-aircargo.es
Administration: madrid@capitol-aircargo.es
Handling
Company
Groundforce Cargo S.L.U
Street Address
Terminal de carga
Aeropurto El Altet, 03195 El Altet, Alicante, Spain
Sales
Company
Air Logistics B.V
Street Address
Ulverweg 2,
1118 DS Schipol,
The Netherlands
Telephone
Handling
Company
Swissport Cargo Services the Netherlands B.V
Street Address
Anchoragelaan 30,
1118 LD Schiphol,
Zuid-Oost The Netherlands
Other
Sales
Company
Skyserv Handling Services S.A.
Street Address
Athens International Airport “El. Venizelos”,
Building 23 (Cargo),
190 19 Spata, Attika Greece
Telephone
Handling
Company
Skyserv Handling Services S.A.
Street Address
Athens Intl Airport, Build 23,
Spata 19019 Attika, Greece
Other
Sales
Company
Finnair Cargo Operation office
Street Address
Ocean Insurance Building, 18th Floor, Unit F,
No. 163 Surawongse road, Suriyawongse, Bangrak
Bangkok 10500 Thailand
2nd Floor, Room 254,
BFS Cargo Terminal, Cargo Free Zone Area,
Suvarnabhumi International Airport
Telephone
+66 2 634 0460 62
Airport office:
+66 0 847 0280 80
+66 2 634 0460, (up to 62)
Handling
Company
Bangkok Flight Services (BFS)
Street Address
BFS Cargo Building 777 Moo 7,
Racha Thewa, Bang Phli,
Samut Prakarn Suvarnabhumi International Airport,
Thailand 10540
Sales
Company
Capitol Airline Services SL
Street Address
New Centro de Cargo Aerea, Oficina B.202-1,
Aeropuerto del Prat, 08820 Barcelona, Spain
Telephone
Other
Handling
Company
Swissport Cargo Services
Street Address
Centro de Carga Aerea,
Aeropuerto del Prat,
08820 Barcelona, Spain
Other
Sales
Company
Finnair Cargo
Street Address
Henrik Ibsens veg, 2060 Gardermoen
Opening hours
Mon–Fri 8 a.m.–4 p.m.
Telephone
Sales
Company
Air Logistics GmbH
Street Address
Air Logistics GmbH Am Prime Parc 2a 65479 Raunheim
Telephone
Handling
Company
Swissport Cargo Services Deutschland GMBH
Street Address
Air Cargo Center, Georg-Wulf-Straße 1,
12529 Schönefeld
Sales
Company
North Air Logistics A/B
Street Address
Amager Strandvej 418,
DK-2770 Kastrup, Denmark
Handling
Company
Spirit Air Cargo Handling
Street Address
Cargo Centervej 63,
Billund Airport,
DK-7190 Billund
Sales
Company
Inter Aviation Services B.V.B.A. (IAS)
Street Address
Bedrijvenzone Machelen Cargo Brucargo building 706, Room 5.72,
Bus 46, B-1830 Machelen,
Brussels Airport, Belgium
Telephone
Other
Handling
Company
Swissport Cargo Services Belgium N.V.
Street Address
Bldg 704, Box 1,
B-1931 Brucargo, Belgium
Other
Sales
Company
R-BAG Hungária Kft.
Street Address
H-1185 BUD International Airport, gate D, 72A
Telephone
Handling
Company
Menzies Aviation Cargo (Hungary) Kft
Street Address
H-2220 Vecsés, Lőrinci út 59. C building, C3
Other
Sales
Company
ECS Group Globe Air Cargo
Street Address
7205 NW 19th St., Suite 505, Miami, FL 33126
Telephone
For bookings: ayreservations.us@ecsgroup.aero
For tracing and issues: aytracing.us@ecsgroup.aero
Handling
Company
Lufthansa Cargo
Street Address
616 S. Access Road, Chicago, IL 60666
Other
Sales
Company
Air Logistics China Ltd, Chongqing Branch
Street Address
Room 232, 23rd floor, 4th building of Xinke International Building, No. 90 Jinyu Avenue, Yubei District, Chongqing, China
Telephone
Assistant Mgr: +86 1398 182 4891
Handling
Company
Chongqing Aviation Ground Services Co"
Street Address
CKG international Airport
Sales
Company
North Air Logistics A/B
Street Address
Amager Strandvej 418, DK-2770 Kastrup, Denmark
Handling
Company
Spirit Air Cargo Handling
Street Address
Petersdalvej 1, DK-2770 Kastrup, Denmark
Sales
Company
ECS Group Globe Air Cargo
Street Address
7205 NW 19th St., Suite 505, Miami, FL 33126
Telephone
For bookings: ayreservations.us@ecsgroup.aero
For tracing and issues: aytracing.us@ecsgroup.aero
Handling
Company
WFS
Street Address
Dallas Fort Worth International Airport,
1639 W. 23rd Street 300F. TX 75261 Dallas
Telephone
Sales
Company
Global Aviation Services P. Ltd.
Street Address
Room No 18, 1st Floor, Import 3 Building, CELEBI TERMINAL
International Cargo Complex, IGIA, New Delhi 110037, India
Telephone
Handling
Company
Delhi Cargo Services Center Pvt Ltd.
Street Address
Cargo terminal 2, Gate No. 5, Cargo Complex,
I.G.I. Airport, New Delhi 110037, India
Other
Sales
Company
Sharaf Cargo L.L.C
Street Address
#2029A, Old Agents Building, Dubai Cargo Village,
P.O.Box 36055, Dubai, U.A.E.
Telephone
Handling
Company
DNATA
Street Address
2010, Dubai Cargo Village,
P.O.Box: 522, Dubai, U.A.E.
Handling from Freight Gate 5 (FG5)
Other
Sales
Company
HAE
Street Address
Nesta Building, Unit 306,
Old Airport Road,
Santry, Dublin 9, D09 EKH6, Ireland
Telephone
Handling
Company
Swissport Cargo Services
Street Address
Cargo Terminal 2, Dublin Airport,
Co Dublin, Ireland
Other
Handling
Company
Swissport Cargo Services Deutschland GmbH
Street Address
Zum Gut Heiligendonk 50 40472 Düsseldorf Germany
Other
Sales
Company
Air Logistics Networks Limited
Street Address
Building 550B, Shoreham Road East, Heathrow Airport, Hounslow, Middlesex, TW6 3UA
Telephone
Handling
Company
Swissport Cargo Services
Street Address
C/O WFS, Turnhouse Road, Edinburgh, EH12 0AL
Other
Sales
Company
Air Logistics GmbH
Street Address
Air Logistics GmbH Am Prime Parc 2a 65479 Raunheim
Telephone
Handling
Company
Swissport Cargo Services (SCS)
Street Address
Cargo City Süd, 558 C, 60549 Frankfurt am Main, Germany
Other
Sales
Company
Western Associates Inc. (WAI)
Street Address
8F, ATT New Tower,
2-11-7, Akasaka Minato-Ku,
Tokyo 107- 0052
Telephone
Handling
Document Handling
Company
JAL CARGO SERVICE KYUSHU CO., LTD.
Street Address
535 Kamiusui, Hakata ku,
Fukuoka city,
Fukuoka, Japan
Physical Cargo Handling
Company
Fukuoka Air Cargo Terminal Co.,Ltd
Street Address
535 Kamiusui Hakataku,
Fukuoka, Japan
Sales
Company
Network Airline Services AG (NAS)
Street Address
P.O. Box 69 CH-8058 Zürich Airport Switzerland
Telephone
Handling
Company
Swissport Cargo Services
Street Address
P.O. Box 1020, 1211 Geneva 5.A
Other
Sales
Company
North Air Logistics AB
Street Address
Söderbyvägen 1D, S-195 60 Arlandastad, Sweden
Handling
Company
GLA Aircargo AB
Street Address
Flygfraktsvägen Ing. A
SE-438 80 Landvetter
Sales
Company
Air Logistics China Ltd, Guangzhou Branch
Telephone
Handling
Company
Guangzhou Baiyun International Airport Co.,Ltd
Street Address
No. 1 International Cargo Terminal 16th Cross Road, North Working Area,
Guangzhou Baiyun International Airport China P.R.
Sales
Company
Air Logistics GmbH
Street Address
Air Logistics GmbH Gutenbergring 69a 22848 Norderstedt
Telephone
Handling
Company
Swissport Cargo Services (SCS)
Street Address
HACC Hamburg Airport Cargo Center
Weg beim Jäger 200
22335 Hamburg
Other
Handling
Company
Aircargo Services Hannover GmbH (ASH)
Street Address
Heinz-Peter-Piper-Str. 8, 30855 Langenhagen
Telephone
+49 (0)511 977-2731
Sales
Company
Finnair Cargo
Street Address
Tietotie 9, FIN-01053 FINNAIR
Telephone
Handling
Company
Finnair COOL Nordic Cargo Hub terminal
Street Address
Turbiinikuja 4, FIN-01530 Vantaa, Finland
Telephone
Sales
Company
ECS Group
Street Address
B214, 2nd FL, TCS Cargo Terminal, 46-48 Hau Giang Str., Ward 4, Tan Binh Dist., HCMC, Vietnam
Handling
Company
Tansonnhat Cargo Services Company Limited
Street Address
46-48 Hau Giang St, Ward 4, Tan Binh Dist, Hochiminh City
Other
Sales
Company
Finnair Cargo Operations Office
Street Address
18/F, Ashley Nine, 9-11 Ashley Road, Tsim Sha Tsui, Hong Kong
RM545, South Office Block Super Terminal One, Hong Kong International Airport, Hong Kong (SAR) China
Telephone
Sales and reservations: +852 2117 5068
Airport operations office: +852 2117 1320
Handling
Company
Hong Kong Air Cargo Terminals Ltd (HACTL)
Street Address
Cargo Services (CS), Room 214, 2/F South Office Block, ST1, Hong Kong Airport, Hong Kong
Other
Contact information
Company
Jetpak Finland Oy
Street Address
Rahtikuja 1, Helsinki-Vantaa
Telephone
Intl calls: +358 9727 7180
Domestic calls 0800-552200
Other
Contact information
Company
Jetpak Finland Oy
Street Address
Rahtikuja 1, Helsinki-Vantaa
Telephone
Intl calls: +358 9727 7180
Domestic calls 0800-552200
Other
Contact information
Company
Jetpak Finland Oy
Street Address
Rahtikuja 1, Helsinki-Vantaa
Telephone
Intl calls: +358 9727 7180
Domestic calls 0800-552200
Other
Contact information
Company
Jetpak Finland Oy
Street Address
Rahtikuja 1, Helsinki-Vantaa
Telephone
Intl calls: +358 9727 7180
Domestic calls 0800-552200
Other
Contact information
Company
Jetpak Finland Oy
Street Address
Rahtikuja 1, Helsinki-Vantaa
Telephone
Intl calls: +358 9727 7180
Domestic calls 0800-552200
Other
Contact information
Company
Jetpak Finland Oy
Street Address
Rahtikuja 1, Helsinki-Vantaa
Telephone
Intl calls: +358 9727 7180
Domestic calls 0800-552200
Other
Contact information
Company
Jetpak Finland Oy
Street Address
Rahtikuja 1, Helsinki-Vantaa
Telephone
Intl calls: +358 9727 7180
Domestic calls 0800-552200
Other
Sales
Company
R-BAG Poland Sp.z.o.o.
Street Address
CTA Plaza Ul. Ruchliwa 15 02 - 182 Warzawa
Telephone
Handling
Company
WELCOME Airport Services Sp. z o.o
Street Address
Krakow International Airport, Cargo Terminal 32-083 Balice, Poland
Other
Contact information
Company
Jetpak Finland Oy
Street Address
Rahtikuja 1, Helsinki-Vantaa
Telephone
Intl calls: +358 9727 7180
Domestic calls 0800-552200
Other
Contact information
Company
Jetpak Finland Oy
Street Address
Rahtikuja 1, Helsinki-Vantaa
Telephone
Intl calls: +358 9727 7180
Domestic calls 0800-552200
Other
Sales
Company
Capitol Airline Services SL
Street Address
New Centro de Cargo Aerea, Oficina B.202-1,
Aeropuerto del Prat, 08820 Barcelona, Spain
Telephone
Other
Handling
Company
Eurotransmex Handling
Street Address
Terminal de carga, Aeropuerto Gran Canaria, 35230 aptdo. 122, Las Palmas de Gran Canaria
Telephone
Other
www.eurotransmex.net
Opening hours: Mon - Fri 07 - 20, Sat 07 - 10
Sales
Company
Capitol Airline Services SL
Street Address
New Centro de Carga Aerea, Oficina B.202-1, Aeropuerto del Prat, 08820 Barcelona, Spain
Telephone
Other
Handling
Company
Portway
Street Address
Aeroporto Francisco Sá Carneiro
Apartado 80
4471-905 Moreira (Maia), Portugal
Other
Sales
Company
R-BAG Slovenija d.o.o
Street Address
Delavska cesta 24 4208 Sencur
Telephone
Handling
Company
Aerodrom Ljubljana
Street Address
Brnik 130a, SI-4210 Brnik-aerodrom, Slovenia
Other
Sales
Company
Air Logistics Networks Limited
Street Address
Building 550B, Shoreham Road East, Heathrow Airport, Hounslow, Middlesex, TW6 3UA
Telephone
Handling
Company
Swissport Cargo Services
Street Address
HCH Building, 558 Shoreham Road, Hounslow, Middlesex
Other
Sales
Company
ECS Group Globe Air Cargo
Street Address
5343 W. Imperial Highway, Suite 300A, Los Angeles, CA 90045, USA
Telephone
Reservations: ayreservations.us@ecsgroup.aero
Rates and Quotes: ayquotes.us@ecsgroup.aero
Handling
Company
Mercury Air Cargo (MAC) Handling LLC
Street Address
Terminal address: 6040 Avion Drive, Cargo Building 213, Los Angeles, CA 90045.
Telephone
Other
Sales
Company
Capitol Airline Services SL
Street Address
Centro de Carga Aerea, ESG Oficina 409, Aeropuerto de Madrid Barajas, E-28042 Madrid, Spain
Telephone
Sales: borja.ramon@capitol-aircargo.es
Operations: opsmadmiguel@capitol-aircargo.es
Administration: madrid@capitol-aircargo.es
Handling
Company
Swissport Handling S.A (SCS)
Street Address
Av.Central 25, Centro de Carga Aérea, Aeropuerto de Barajas
Other
Sales
Company
Capitol Airline Services SL
Street Address
Centro de Carga Aerea, ESG Oficina 409, Aeropuerto de Madrid Barajas, E-28042 Madrid, Spain
Telephone
Sales: borja.ramon@capitol-aircargo.es
Operations: opsmadmiguel@capitol-aircargo.es
Administration: madrid@capitol-aircargo.es
Handling
Company
Swissport Handling S.A (SCS)
Street Address
Terminal de Carga Aerea, Aeropuerto de Malaga, 29004 Malaga, Spain
Other
Sales
Company
North Air Logistics AB
Street Address
Söderbyvägen 1D, S-195 60 Arlandastad, Sweden
Handling
Company
Menzies Aviation (SWEDEN) AB
Telephone
Office +46 (0)40 50 25 00
Trucking +46 (0)40 50 25 30 (Duty)
Street Address
Hangarvägen 7B, SE-233 71 Svedala (Malmö Airport)
Office (ops) mmx.operations@menziesaviation.com
Trucking/export mmx.trucking@menziesaviation.com
Trucking/import mmx.import@menziesaviation.com
Sales
Company
Air Logistics Networks Limited
Street Address
Building 550B, Shoreham Road East, Heathrow Airport, Hounslow, Middlesex, TW6 3UA
Telephone
Handling
Company
Swissport Cargo Services
Street Address
Unit 1, Building 300, World Freight Terminal, Manchester Airport M90 5UY
Other
Sales
Company
ECS Group Globe Air Cargo
Street Address
7205 NW 19th St., Suite 505, Miami, FL 33126
Telephone
For bookings: ayreservations.us@ecsgroup.aero
For tracing and issues: aytracing.us@ecsgroup.aero
Handling
Company
Swissport Cargo Services
Street Address
1851 Nw 68th Avenue, Suite 225 Cargo Bldg 706 Miami, Fl 33126
Other
Sales
Company
Airconsult SAS
Street Address
Cargo City, Building D Aeroporto Malpensa
Handling
Company
Malpensa Logistica Europa S.p.A. – MLE
Street Address
Cargo Centre Terminal 1, 21010 - Aeroporto Malpensa
Handling
Company
Neoport Airmarketing Plc.
Street Address
Minsk Republic of Belarus
Sales
Company
Global Aviation Services P. Ltd.
Street Address
201, Ascot Center, next to Hilton Hotel, off Sahar Road, Andheri – East. Mumbai – 400 092 INDIA
Handling
Company
Mumbai Cargo Service Center PVT. LTD.
Street Address
2nd Floor, Heavy Import Bldg., Air Cargo Complex, CSI Airport, Sahar Road
Andheri (East), Mumbai 400 099
Other
Sales
Company
Air Logistics Gmbh
Street Address
Am Söldnermoos 17 85399 Halbergmoos
Telephone
Handling
Company
Swissport Cargo Services (SCS)
Street Address
Südallee Modul F Room 115 85356 München
Other
Sales
Company
Western Associates Inc. (WAI)
Street Address
8F, ATT New Tower, 2-11-7, Akasaka Minato-Ku, Tokyo 107- 0052
Telephone
Handling
Company
Dream SKY Nagoya Co.,LTD
Street Address
International Cargo Warehouse No.1 1-2 Centrair, Tokoname Aichi 479-0881 Japan
Sales
Company
Air Logistics China Ltd, Nanjing Branch
Street Address
Room 868, Jinling Asia Pacific Tower Center, No. 2 Hanzhong Road, No. 2 Hanzhong Road, Gulou District, Nanjing, China
Telephone
Handling
Company
Nanjing Lukou International Airport Cargo Services Dept.
Street Address
Inside the property of NLIA
Sales
Company
ECS Group Globe Air Cargo
Street Address
7205 NW 19th St., Suite 505, Miami, FL 33126
Telephone
For bookings: ayreservations.us@ecsgroup.aero
For tracing and issues: aytracing.us@ecsgroup.aero
Handling
Company
Lufthansa Cargo
Street Address
23 N. Service rd. Jamaica, NY 11430
Telephone
Other
Sales
Company
Air Logistics Gmbh
Street Address
Am Söldnermoos 17 85399 Halbergmoos
Telephone
Handling
Company
AirPart GmbH
Street Address
Flughafenstrasse 86A D-90269 Nürnberg
Other
Sales
Company
Western Associates Inc. (WAI)
Street Address
8F, ATT New Tower, 2-11-7, Akasaka Minato-Ku, Tokyo 107- 0052
Telephone
Handling
Company
JAL Kansai Aircargo System Co., LTD.
Street Address
Senshukuko-minami 1 Sennan-shi Osaka, Japan
Sales
Company
Finnair Cargo
Street Address
Tollbugata 8, 0152 Oslo, Norway
Opening hours
Mon–Fri 8 a.m.–4 p.m.
Telephone
Handling
Company
SAS Ground Handling Norway AS
Street Address
Edvard Griegsvei 3, 2060 Gardermoen
Contact information
Company
Jetpak Finland Oy
Street Address
Rahtikuja 1, Helsinki-Vantaa
Telephone
Intl calls: +358 9727 7180
Domestic calls 0800-552200
Other
Sales
Company
Air Cargo Trader (ACT)
Street Address
26-28 rue des Voyelles, BP 14128
Bâtiment France Cargo Handling / Porte D
95722 Tremblay En France – Roissy CDG CEDEX
Telephone
Handling
Company
Worldwide Flight Services (WFS)
Street Address
Building B6, 6 rue du Pavé - Cargo 7, 95703 Roissy CDG Cedex
Other
Sales
Company
Finnair Cargo Operation office
Street Address
Ocean Insurance Building, 18th Floor, Unit F,
No. 163 Surawongse road, Suriyawongse, Bangrak
Bangkok 10500 Thailand
2nd Floor, Room 254, BFS Cargo Terminal, Cargo Free Zone Area,
Suvarnabhumi International Airport
Telephone
+66 2 634 0460 62
Airport office:
+66 0 847 0280 80
+66 2 634 0460, (up to 62)
Handling
Company
BAGS Ground Services
Street Address
99 M.4 Bophud, Koh Samui, Suratthani 84320
Sales
Company
R-BAG Czech s.r.o
Street Address
P.O BOX 66 Aviatická 12/1048 160 08 Prague
Telephone
Handling
Company
SKYPORT a.s
Street Address
Laglerove 1075/4, Airport Ruzyne, 160 08 Prague 6, Czech Republic
Other
Sales
Company
Cargo Express ehf.
Street Address
Grandagardi 14, 101-Reykjavik, Iceland
Telephone
+354 527 0222
24/7 phone number
+354 788 9692
Handling
Company
Icelandair Cargo
Street Address
Keflavik, Icelandair Cargo, Warehouse, Fálkavellir 13
235 Keflavik Airport
Other
Sales
Company
Sky Partners
Street Address
Valukoja 22-307 EE-11415 Tallinn, Estonia
Telephone
Sales: +372 605 11 25
Operations: +372-605 11 22
Handling
Company
AG Handling, LLC
Street Address
Ziemelu iela 14, Marupes nov., Lidosta 'Rīga', LV-1053, Latvia
Other
Sales
Company
Airconsult SA
Street Address
Via Adolfo Rava, 106, 00142 Roma, Italy
Rome Cargo Reservation Office
Telephone
Fiumicino (Airport) Cargo Operations Office
Telephone
Handling
Company
Fiumicino Logistica Europa (FLE)
Street Address
Piazzale Caduti Italiani in Bosnia, snc 00054 Fiumicino – Roma
Other
Contact information
Company
Jetpak Finland Oy
Street Address
Rahtikuja 1, Helsinki-Vantaa
Telephone
Intl calls: +358 9727 7180
Domestic calls 0800-552200
Other
Sales
Company
ECS Group Globe Air Cargo
Street Address
7205 NW 19th St., Suite 505, Miami, FL 33126
Telephone
For bookings: ayreservations.us@ecsgroup.aero
For tracing and issues: aytracing.us@ecsgroup.aero
Handling
Company
Mercury Air Cargo (MAC) Handling LLC
Street Address
944 North Field Road, San Francisco, Ca 94128
Telephone
650-737-4881 ext. 4856
Other
Sales
Company
Company: Western Associates, Inc. Chitose Branch
Street Address
Street address: 3F, Domestic Terminal, Shinchitose-Airport,
Chitose-shi, Hokkaido 066-0012, Japan
Telephone
Handling
Company
Japan Airlines Co., Ltd.
Street Address
Street address: 1388-7 Heiwa,
Chitose, Hokkaido 066-0044, Japan
Sales
Company
ECS Group Globe Air Cargo
Street Address
5343 W. Imperial Highway, Suite 300A, Los Angeles, CA 90045, USA
Telephone
Reservations: ayreservations.us@ecsgroup.aero
Rates and Quotes: ayquotes.us@ecsgroup.aero
Handling
Company
WFS
Street Address
Seatac International Airport
2427 S 161st Street, Building 161F
Seatac WA, 98158
Other
Sales
Company
Sharp Aviation K
Street Address
9th FL, Injoo Bldg, Jong-ro 22 Jongno-Gu, Seoul, Korea 03188
Telephone
Handling
Company
Atlas Air Cargo Terminal
Street Address
Incheon Int’l Airport, 60, Gonghangdong-ro 295beon gil, Jung-gu, Incheon, Korea
Telephone
Sales
Company
Finnair Cargo
Finnair Cargo Sales and Reservations Office
Unit 3701, K-wah centre, NO.1010 Middle Huaihai Road, Shanghai P.R China 200031
Telephone
Sales and reservations: +86-21-6390 6862
Handling
Company
PACTL
Street Address
Shanghai Pudong International Airport, PACTL Terminal, 168 Suhang Road, PRC, 201202
Other
Sales
Company
Globe Air Cargo Singapore PTE LTD
Street Address
105 SATS Airfreight Terminal 3 Core F #02-246 SINGAPORE 819462
Telephone
Sales: sales.sin@ecsgroup.aero
Customer service and operations: ops.sin@ecsgroup.aero
Handling
Company
dnata Singapore Pte Ltd (dnata)
Street Address
45 Airport Cargo Road CIAS Cargo Centre Singapore 819478
Other
Sales
Company
North Air Logistics AB
Street Address
Söderbyvägen 1D, S-195 60 Arlandastad, Sweden
Handling
Company
Terminal & Transporttjänst AB
Street Address
Industrigatan 13, 195 60 Arlandastad, Sweden
Sales
Company
Air Logistics GmbH
Street Address
Air Logistics GmbH Am Prime Parc 2a 65479 Raunheim
Telephone
Handling
Company
Grüne Radler Air Cargo Handling GmbH
Street Address
Luftfrachtzentrum, Geb. 610/2, 70629 Stuttgart Flughafen
Sales
Company
Sky Partners
Street Address
Valukoja 22-307 EE-11415 Tallinn, Estonia
Telephone
Sales: +372 605 11 25
Operations: +372 605 11 22
Handling
Company
Ospentos International OŰ
Street Address
Kesk-Söjamäe 10a, 11415 Tallinn
Other
Contact information
Company
Jetpak Finland Oy
Street Address
Rahtikuja 1, Helsinki-Vantaa
Telephone
Intl calls: +358 9727 7180
Domestic calls 0800-552200
Other
Sales
Company
Cargo GSA Israel
Street Address
Swissport Building room 242, BGN Airport, 70150 Israel
Telephone
Cargo-GSA_sales@cargogsa.co.il
Customer_Service_Cargo_Gsa@cargogsa.co.il
ops@cargogsa.co.il
Handling
Company
Swissport Cargo Services Israel
Street Address
Hativa 8 Ben Gurion Airport 70100 Lod
Other
Sales
Company
Capitol Airline Services SL
Street Address
Centro de Carga Aerea, ESG Oficina 409, Aeropuerto de Madrid Barajas, E-28042 Madrid, Spain
Telephone
Sales: borja.ramon@capitol-aircargo.es
Operations: opsmadmiguel@capitol-aircargo.es
Administration: madrid@capitol-aircargo.es
Handling
Company
Ground Force Cargo
Street Address
Tenerife South Airport 38610 Granadilla, Canarias, Spain
Other
Sales
Company
Western Associates Inc. (WAI)
Street Address
8F, ATT New Tower, 2-11-7, Akasaka Minato-Ku, Tokyo 107- 0052
Telephone
Handling
Company
JAL Cargo Service Co.,Ltd.
Street Address
JAL Cargo Bldg., Narita Int’l Airport, Narita, Chiba, Japan
Contact information
Company
Jetpak Finland Oy
Street Address
Rahtikuja 1, Helsinki-Vantaa
Telephone
Intl calls: +358 9727 7180
Domestic calls 0800-552200
Other
Contact information
Company
Jetpak Finland Oy
Street Address
Rahtikuja 1, Helsinki-Vantaa
Telephone
Intl calls: +358 9727 7180
Domestic calls 0800-552200
Other
Sales
Company
Airconsult SA
Street Address
Via Adolfo Rava, 106, 00142 Roma, Italy
Rome Cargo Reservation Office
Telephone
Fiumicino (Airport) Cargo Operations Office
Telephone
Handling
Company
SAVE S.P.A.
Street Address
Venice Marco Polo Airport, Italy
Sales
Company
R-BAG Austria GmbH
Street Address
A-2401 Fischamend Zeppelinstrasse 4, OG 1 Top 3
Telephone
Other
Handling
Company
Swissport Cargo Services Austria GmbH Cargo Handling
Street Address
Air Cargo Center (ACC) Object 263/10, AT-1300 Wien-Flughafen (for pick-up of flown cargo)
Other
Sales
Company
Sky Partners
Street Address
Valukoja 22-307 EE-11415 Tallinn, Estonia
Telephone
Sales: +372 605 11 25
Operations: +372-605 11 22
Handling
Company
Baltic Air Logistics Terminal JSC
Street Address
Rodunios kelias 18, LT02188, Vilnius, Lithuania
Other
Sales
Company
R-BAG Poland Sp.z.o.o.
Street Address
CTA Plaza Ul. Ruchliwa 15 02 - 182 Warzawa
Telephone
Handling
Company
WELCOME Airport Services Sp. zo.o
Street Address
00-906 Warszawa UL. Żwirki I Wigury 1
Other
Sales
Company
Air Logistics China Ltd, Xian Branch
Street Address
Room 203, A03 Building, Xian XianYang Airport International Cargo Terminal, Xian City, Shanxi Province, China, Post code 710082
Telephone
Handling
Company
Aviation Ground Handling Service (Xi’an) Co. Ltd.
Street Address
Xi’an Xianyang International Airport, China
Other
Sales
Company
Network Airline Services AG (NAS)
Street Address
P.O. Box 69 CH-8058 Zürich Airport Switzerland
Telephone
Online truck appointments for Helsinki Hub
Partner Portal
Our Partner Portal (for cargo handling partners and RFS providers) contains information about our operations as well as Finnair Cargo Handling Manuals (CHM), station information, other operational manuals and all necessary forms, all in one place.
You will need active credentials to access the portal. If you are a new user or have not yet activated your access, please contact cargo.customerservice@finnair.com.
Terminal charges
Our terminal charges document shows the handling, storage and delivery charges for both export and import cargo as well as charges related to special cargo.
Air freight acceptance times
The export freight booked on Finnair flights must be delivered by the following times:
- Narrow-body aircraft: 4 hours before departure
- Wide-body aircraft: 5 hours before departure
- Freighter aircraft: 7 hours before flight departure
- Land transportation (road feeder services): 5 hours before departure
- FIRST shipments: WB 150 min, NB 90 min
- Additional times for not previously security checked shipments: +30min and
- Dangerous goods (DG, other than the below listed): + 60min
Note! HEA, OHG, BIG and ELI, ELM as well as ICE as per normal FIRST acceptance times.
Delivery times for import shipments to Finland
- Narrow-body aircraft: 4 hours from landing
- Wide-body aircraft:
- arrival before 9am -> from 2pm
- arrival between 9am and 2pm -> 6 hours from flight arrival
- arrival after 2pm -> from 6am next morning
- Freighter aircraft: 10 hours from flight arrival
- Road feeder services: 8 hours from truck arrival (except thru-units in 4 hours after truck arrival)
FIRST shipments (quick delivery):
- Widebody: Cargo available after landing 120 min
- Narrowbody: Cargo available after landing 90 min
- Domestic cargo: Please contact Jetpak
Live animal shipments
The COOL terminal also has an area for the Border Inspection Veterinarians to conduct inspections of live animals or products of animal origin that are necessary for air transportation. Customers sending such cargo must always pre-order the services of a Border Inspection Veterinarian. Information on transportation of live animals can be found on our Animal Transportation pages or on Finnish Food Authority's web pages.
Import shipments
Arrival notifications for import cargo are sent to private customers (in Finland only) primarily by email. Therefore, the consignee's email address should be visible on the air waybill (AWB). If the consignee does not have an email address, the arrival notification can be delivered by phone. For further information please contact the COOL Terminal customer service.
Note! If you are picking up a package weighing 4000 kg or more, please inform us well in advance by contacting customer service at COOL as we need to arrange a special forklift truck for moving such extra heavy pieces.
Export shipments
Customer service assits with export matters and verifies that shipments are acceptable for air transportation.
General enquiries
Customer service also responds to all import-related enquiries and informs customers of arrived shipments and possible further actions to be taken. Customers can also track their shipments in our tracking service.
