About COOL Terminal Customer Service
The COOL Terminal Customer Service in Helsinki provides support for private customers and freight forwarders.
Tel: +358 800 95033 and +358 9 818 5993
Opening hours: Monday–Wednesday 8am - 5pm, Thursday-Friday 8am - 6pm (also Bank Holiday Eve), Saturday- Sunday 8am - 4pm.
Address of COOL Terminal
The COOL Nordic Cargo Hub
Customer Service issues air waybills (AWB) and verifies that shipments are acceptable for air transportation.
Customer Service fills out the air waybills (AWB) according to the information that the customer provides in the shipper’s letter of instructions for carriage by air (PDF).
Customer Service also responds to all import-related enquiries and informs customers of arrived shipments and possible further actions to be taken. Customers can also track their shipments in SkyChain.
Claims and network tracing
COOL terminal Customs ID
FI0108057-5 / R0013
Our terminal charges document shows the handling, storage and delivery charges for both export and import cargo as well as charges related to special cargo.
Terminal charges from 1 April, 2017
Terminal charges from 8 September, 2020
Acceptance times for transportation from Helsinki
The export freight booked on Finnair flights must be delivered by the following times:
Narrow-body aircraft: 4 hours before departure
Wide-body aircraft: 5 hours before departure
Land transportation (road feeder services): 5 hours before departure
Domestic cargo: Please contact Jetpak
Finnair Cargo offers terminal handling services to carriers with routes to/from Helsinki.
Helsinki ground handling charges