FIRST - fast cargo

Finnair Cargo’s priority cargo, FIRST, offers a reliable fast-track solution for your urgent cargo shipments. Book FIRST for guaranteed capacity on a short notice.

Benefits of FIRST cargo for customers

Guaranteed capacity (depending on the aircraft type)
Reliability – money back guarantee* (50%) if not flown as booked
New bookings accepted up to 24h before the departure
Short handling and transit times in Helsinki
24/7 customer service & support
Available for special cargos too (see details below)

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FIRST product features

Feature	Description
Cut-off time in HEL**	Widebody: 150 min Narrowbody: 90 min Security check not done beforehand: +30 min Dangerous goods: +60 min extra time needed & pre-check process (Note! No additional time needed for SHL, ELI, ELM, ICE, RRE, REQ, RDS and MAG) HEA, OHG, BIG according to normal FIRST acceptance times shown above
Cargo availability after landing in HEL**	Widebody: Cargo available after landing 120 min Narrowbody: Cargo available after landing 90 min
Special cargo acceptance***	Pharma Perishables Dangerous goods Vulnerables
Shipment size limitations (max weight per piece)	Widebody: Max weight per piece 1,200kg Narrowbody: Max weight per piece 30kg
Capacity guarantee (per booking per aircraft type)****	Widebody: 3,000kg / 8cbm (loose) Built-up unit 5,000kg / 11cbm (per PMC pallet) A319/A320/A321/E90 aircraft: 200kg / 2cbm
Money back guarantee (if not flown as booked)*	—50% of the original price (not valid for RFS)
Customer service 24/7 / priority support	Local offices serving customers during local office hours After office hours our COOL hub in Helsinki (tel. +358 9 818 5002) assists customers who have booked a FIRST shipment from locations outside of Finland
Booking tolerance*****	Shipment gross weight: <1,000kg +/-20kg ≥1,000kg +/-80kg
Network	Finnair flights (excl. ATRs) & road feeder services (RFS)

* Money back guarantee

In the following cases the money back guarantee is not valid:

At origin by forwarder

Late delivery, incomplete data, missing or incomplete documents, booking tolerance discrepancy (booked vs actual), actual dimensions or volume not matching booking, wrong labelling and insufficient packaging, failed screening, customs-related issues, missing special handling codes

Road feeder services (RFS)

Money back guarantee does not apply to road feeder services.

Force majeure

Weather-related, be it for aircraft, ferry or truck, flood, hurricane, typhoon, earthquake, lightning, volcano eruption, snowstorm etc.
War, riots, political uprisings, civil commotion, acts of state or governmental action prohibiting or impeding any party from performing its respective obligations, interference by civil or military authorities
Strikes, lockouts, slowdowns, blockades, hostilities, labour disputes
Crime, terrorist-related threats or attacks, sabotage, piracy, pandemic events
Fire, explosion, prolonged shortage of energy supplies, embargoes
Flight cancellations due to technical reasons or weather, change of aircraft, aircraft delayed on inbound route when shipment transiting via Helsinki

Other terms

** Outstations: handling times subject to station capabilities – please contact your local office for further information.
*** DG shipments, including SHL, ELI, ELM, ICE, RRE, REQ, RDS and MAG, subject to DG acceptance check. See acceptance times at Helsinki Airport (HEL) above.
**** Individual exceptions are possible due to technical and routing reasons.
***** If the discrepancy between booked and actual weight is larger than the booking tolerance, we cannot guarantee that the FIRST shipment will be flown as booked.