New email address for Sky Chain Support
We would like to inform you that our mailbox firstname.lastname@example.org will be replaced with email@example.com of 1st of June 2018.
To ensure smoothest handling of your email/message, we would like you to add one of the following reference in subject field:
• Messaging errors
• Other system related matters
Please note that when contacting Cargo Support, problem description should be as accurate as possible. Please add AWB number and screen shot from error or other explanation, so that investigating is as smooth and quick as possible.
Please note that category Critical is only for those matters that needs immediate action when support team is present.
Our office hours are Mon – Fri 8am. – 4pm.
Other contacts will be replied as soon as possible, but within two working days.
Finnair Cargo, Operations
Support & Development team