Helsinki Terminal Services

About COOL Terminal Customer Service

The COOL Terminal Customer Service in Helsinki provides support for private customers and freight forwarders.

Tel: +358 800 95033 and +358 9 818 5993
Email: cargo.customerservice@finnair.com
Opening hours: Monday–Sunday 08.00–16.00

Address of COOL Terminal

The COOL Nordic Cargo Hub
Turbiinitie 4
01530 Vantaa
Finland
Map

Export shipments

Customer Service issues air waybills (AWB) and verifies that shipments are acceptable for air transportation.

Private customers

Customer Service fills out the air waybills (AWB) according to the information that the customer provides in the shipper’s letter of instructions for carriage by air (PDF).

General enquiries 

Customer Service also responds to all import-related enquiries and informs customers of arrived shipments and possible further actions to be taken. Customers can also track their shipments in SkyChain.

Claims and network tracing 

cargo-claims@finnair.com

COOL terminal Customs ID

FI0108057-5 / R0013

Terminal charges

Our terminal charges document shows the handling, storage and delivery charges for both export and import cargo as well as charges related to special cargo.

Terminal charges from 1 April, 2017  

Acceptance times for transportation from Helsinki

The export freight booked on Finnair flights must be delivered by the following times:

Narrow-body aircraft: 4 hours before departure
Wide-body aircraft: 5 hours before departure
Land transportation (road feeder services): 5 hours before departure
Domestic cargo: Please contact Jetpak

Handling customers

Finnair Cargo offers terminal handling services to carriers with routes to/from Helsinki.

Helsinki ground handling charges