Helsinki Terminal Services

COOL Terminal Customer Service

Finnair Cargo's terminal in Helsinki is called COOL. The customer service at the COOL terminal in Helsinki provides support for private customers and freight forwarders. The customer service is open every day 6.00–18.00.

For export shipments

  • Customer service issues air waybills (AWB) and verifies that shipments are acceptable for air transportation.

For private customers

Other enquiries 

Customer service also responds to all import-related enquiries and informs customers of arrived shipments and possible further actions to be taken. Customers can also track their shipments in SkyChain.

Claims and network tracing 

Contact details for Claims&Network Tracing

COOL terminal Customs ID

  • FI0108057-5 / R0013

Terminal Charges

Our terminal charges document shows the handling, storage and delivery charges for both export and import cargo as well as charges related to special cargo.

Terminal charges valid from 1 April, 2017  

Airfreight acceptance times for transportation in Helsinki

The export freight booked on Finnair flights must be delivered for transportation as follows:

Narrow-body aircraft: 4 hours before departure
Wide-body aircraft: 5 hours before departure
Freighter flights: 7 hours before departure
Land transportation (road feeder services): 5 hours before departure
Domestic cargo: Please contact Jetpak

For handling customers

Finnair Cargo offers terminal handling services to carriers with routes to/from Helsinki.

Helsinki ground handling charges 

For further information on these services please contact:

Mr. Lasse Hätinen
Manager, COOL Nordic Cargo Hub
Tel. +358 40 567 7652
Email: lasse.hatinen@finnair.com