COOL Terminal Customer Service
Finnair Cargo's terminal in Helsinki is called COOL. The customer service at the COOL terminal in Helsinki provides support for private customers and freight forwarders. The customer service is open every day 6.00–18.00.
For export shipments
- Customer service issues air waybills (AWB) and verifies that shipments are acceptable for air transportation.
For private customers
Customer service also responds to all import-related enquiries and informs customers of arrived shipments and possible further actions to be taken. Customers can also track their shipments in SkyChain.
Claims and network tracing
Contact details for Claims&Network Tracing
COOL terminal Customs ID
Our terminal charges document shows the handling, storage and delivery charges for both export and import cargo as well as charges related to special cargo.
Terminal charges valid from 1 April, 2017
Airfreight acceptance times for transportation in Helsinki
The export freight booked on Finnair flights must be delivered for transportation as follows:
Narrow-body aircraft: 4 hours before departure
Wide-body aircraft: 5 hours before departure
Freighter flights: 7 hours before departure
Land transportation (road feeder services): 5 hours before departure
Domestic cargo: Please contact Jetpak
For handling customers
Finnair Cargo offers terminal handling services to carriers with routes to/from Helsinki.
Helsinki ground handling charges
For further information on these services please contact:
Mr. Lasse Hätinen
Manager, COOL Nordic Cargo Hub
Tel. +358 40 567 7652