Contact Information

Finnair Cargo local contacts 

To contact our local offices and representatives around the world please visit the Local contacts page and select a location. On that page you will find GSA and handling agent contact information. 

Address of Finnair Cargo head office

Finnair Cargo Oy
Tietotie 9
01530 Vantaa
Finland
Map

Address of COOL Terminal

The COOL Nordic Cargo Hub
Turbiinikuja 4
01530 Vantaa
Finland
Map

COOL Terminal Customer Service

Handling the reception of export shipments (for flights departing from Helsinki) and import-related matters for shipments arriving to Finland. Guidelines here

Tel: +358 800 95033 and +358 9 818 5993
Email: cargo.customerservice@finnair.com
Opening hours: Monday–Sunday 08.00–16.00

Cargo Contact Center

Export-related information for Finnish customers by appointment. Guidelines here

Tel: +358 9 818 501
Email: cargo.booking@finnair.com
Opening hours: Monday–Friday 08.00–17.00

Network Tracing

Tel: +358 50 393 2033
Email: cargo.tracing@finnair.com 
Opening hours: Monday–Sunday 08.00–16.00

Claims

Email: cargo-claims@finnair.com

Industry Affairs

SPA agreements:
Email: cargointerline@finnair.com